Patients
We recognize the financial difficulty unexpected medical problems can cause. It is our goal to serve you with compassion, courtesy, respect and confidentiality.
Our Patient Advocates are available to help you obtain medical benefits. We participate in several federal, state and other assistance programs. These programs are designed to assist you in resolving your financial obligations for our emergency services.
To reach a patient advocate directly, please call 877.288.5340
Medical Records
To request medical records:
- Download, complete and send "Patient Request for Access" Form to:
- Fax: 682.503.2096
- Email: medicalrecords@gmr.net
- Call for assistance: 866.286.1827
Chat Help – for Questions Regarding your Ambulance Transport
For prompt resolution to your inquiry, please have the following information ready to provide to your patient advocate chat agent. If you do not have this information available, it may result in a delay in handling your inquiry:
- Call Number, if available (located on bill/invoice)
- A copy of patient’s insurance card(s)
- Patient Name
- Patient Date of Birth
If you prefer to speak with a live agent, you may call: 1.877.288.5340.
Notice: by using this chat service and clicking on “Connect Me” you understand and agree to Global Medical Response’s Privacy Policy located at https://www.GlobalMedicalResponse.com/site/privacy-policy.
Access your account and pay your bill online: